Service Terms & Conditions
These terms and conditions outline the rules and regulations for the use of Truodo Technologies services and establish the framework for our professional relationship.
Last updated: December 2024
- These terms govern your use of Truodo Technologies services and website
- By engaging our services, you agree to be bound by these terms and conditions
- We reserve the right to modify these terms with reasonable notice to clients
- Continued use of our services after changes constitutes acceptance of new terms
- We provide Odoo implementation, customization, and support services as agreed
- Project timelines and deliverables will be specified in individual service agreements
- We commit to delivering services with professional skill and industry best practices
- Any changes to project scope require written agreement and may affect pricing
- Provide accurate and complete information necessary for service delivery
- Grant appropriate access to systems and data required for implementation
- Participate in testing, training, and feedback processes as requested
- Make timely decisions and approvals to avoid project delays
- Custom developments become your property upon full payment completion
- We retain rights to general methodologies and non-client-specific knowledge
- Third-party software licenses (including Odoo) remain subject to their terms
- We may use anonymized project experience for marketing and case studies
- Our liability is limited to the total amount paid for the specific service
- We are not liable for indirect, consequential, or business interruption damages
- Client data backup and disaster recovery remain client responsibilities
- We provide services 'as is' with industry-standard warranties only
- Payment terms will be specified in individual service agreements
- Late payments may incur interest charges and service suspension
- Disputed charges must be raised within 30 days of invoice date
- Refunds are subject to the specific terms of each service agreement
We provide comprehensive support for all our Odoo implementations and customizations. Our warranty covers defects in workmanship and ensures that delivered solutions meet agreed specifications.
Warranty Coverage
- 90-day warranty on all implementations
- Bug fixes and performance issues
- Documentation and training materials
Support Options
- 24/7 emergency support available
- Regular maintenance packages
- Ongoing consultation services
We are committed to resolving any disputes fairly and efficiently. Our preferred approach is direct communication and collaborative problem-solving.
Resolution Process
- Direct discussion between project teams
- Escalation to senior management if needed
- Mediation through agreed third-party mediator
- Arbitration as final resolution method
All disputes will be governed by the laws of the jurisdiction specified in the individual service agreement.
If you have any questions about these Terms of Service or need clarification on any provisions, please don't hesitate to contact our legal team.
Email: legal@truodotechnologies.com
Phone: Available during business hours
Response Time: We will respond within 2 business days